Frequently Asked Questions (FAQ)

Orders and payment

What payment methods do you accept? Card payment (VISA, MasterCard, Maestro…) through a secure gateway.

How long is an order valid? The order is valid for 7 days until it is accepted by the seller.

Shipping

Who ships and how long does it take? GLS/ASM; most orders within 3-5 business days. More details on Shipping.

How much does shipping cost? Shipping is calculated at checkout based on your order and destination. Orders are delivered by GLS/ASM within 3-5 business days. See the details on Shipping.

Returns and warranty

Can I return an item? Yes, you have a 14-day right of withdrawal. See Returns.

What warranty do the products have? 2 years from delivery.

Products

Are these official Essens products? Yes. Images are illustrative and packaging may vary due to manufacturer changes.